Your appointment is held just for you, if you need to cancel or reschedule any appointment, out of courtesy, please provide us with at least 72-hour notice. This way, we will be able to adjust our schedule accordingly and we may be able to accommodate other customers.

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Please understand that it is your responsibility to remember your appointment date and time. You are always welcome to call and double check any appointments if you’re unsure.

Estate Agents: If you require us to collect a key from your office a £5 charge will be added to the invoice. Also if you require the key to be dropped back to the office after the clean is complete, £5 will be added to the invoice.

Arrival Time

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. We too run late from time to time as we cannot determine the condition of the previous job before yours, however we will always call if we expect a change in the arrival time.



The customer is responsible for providing suitable access and parking to the property at the scheduled time.
Any parking costs will be added to the price of our service on the day of your appointment.
We reserve the right to refuse to park our vehicle in an area where any potential fine or penalty may be applied, or any area that may be deemed hazardous to our operatives, as a proportion of our service is carried out in our vehicle and we will not put our operatives in any danger whilst parked on any public road. We understand that this may not be in our customers control and will happily rearrange the appointment without charge to another day, when access to parking is more likely to be available if this is the case.

what we need


Ovencor provide all cleaning supplies and cleaning equipment necessary to carry out the service.
The customer must provide hot running water, electricity/gas, and sufficient light and (where applicable) we may need to turn off electricity at any point during the clean which may affect your general household.
All appliances must be fully functional at time of appointment; our service requires the heating of your appliance, if we are unable to do this we may not be able to carry out the clean effectively.
If you have booked an AGA, Rayburn, Redfyre or Stanley cooker to be cleaned, please ensure you switch it off or set the heat to minimum, preferably 48 hours before the clean is conducted, in order for us to clean it without any risk of injury. We will advise this at time of booking.
Whilst we carry out our work in your kitchen, this area becomes our workplace. As part of our risk assessments we ask that children and pets are kept away, of course we cannot enforce this, however we do utilise hand tools that may cause harm in the wrong hands. We will do everything we can to avoid this but cannot be held liable for pets or children if left unattended in our workplace.